Refund policy
RETURNS
We want you to love your purchase. If you're not completely satisfied, eligible items may be returned for store credit within 14 days of delivery.
To be eligible for a return, items must be:
- Unworn
- Unwashed
- In their original condition
- Returned with all original tags attached
- Returned in the original packaging, when applicable
Items that do not meet these requirements are not eligible for return.
FINAL SALE ITEMS
The following items are final sale and are not eligible for return or exchange:
- Sale items discounted 50% or more
- Bodysuits
- Earrings
- Gift cards
- Swimwear that has been worn, washed, or returned without the original hygienic liner intact
STORE CREDIT
Approved returns will be issued as LE DEUX store credit after your return has been received, inspected, and approved.
Original shipping charges are non-refundable.
Return shipping costs are the responsibility of the customer.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or you receive an incorrect item, please contact us within 3 days of delivery at hello@ledeux.shop.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review your request and work to resolve the issue as quickly as possible.
HOW TO START A RETURN
To request a return, please email hello@ledeux.shop with:
- Your order number
- The item(s) you wish to return
- The reason for your return
If your return is approved, we will provide return instructions, including the return shipping address.
Please do not send items back without prior authorization, as they may not be accepted.
CONTACT US
Questions about returns?
Please email us at hello@ledeux.shop and we'll be happy to assist you.